When we think about the Internet, we think about equality and connectivity of people all around the world. When we design and develop web and mobile products we think that people from anywhere will be able to access them the same. Unfortunately, in reality, the world is still not completely flat.
I just came back to the US after a month in Israel and Europe. One of the first things that immediately struck me was how I missed the Internet speeds you get in the US. The difference in speeds between what Americans get and most of the rest of the world are huge. And this difference changes everything.
Speed matters. It enables different use cases of technology. It opens up many new opportunities. I can’t tell you how many times I clicked on a video in Israel and got frustrated when it kept stopping in the middle. How many times I had to sit and wait for a long time to download the movie I wanted to see. Most video services like Netflix and Hulu are closed to people outside of the US, but even if they were open it just won’t be the same.
Speed changes also our shopping habits. One click buy is a great thing which push people to buy more online. But that works just if loading the product page, photos, videos and the all experience around it is really seamless. As we go more and more into mobile, the ability to instantly buy things on the go will drive complete new businesses.
These difference might get even bigger if service provides will be able to charge different prices based on consumption and speed. This might create a bigger digital divide between people even inside the US. Same as it was with the web, one of the biggest contributors to the explosion of mobile was the “all you can eat” data plans. Even if you have a very large data plan, the moment you need to think about your usage and consumption everything changes. This small moment of hesitation, these small moments of “buffering” changes the all experience and the way we consume media.
